In the past, I have purchased 3 different backpacks from LL Bean, and have always been very satisfied with them. They are built tough to last long, through plenty of rough treatment. So, when I saw the lovely patterns on this lunch box, I assumed I would get the same quality of product. NOT SO. After 6 months of not that frequent use, the handle is already frayed. And the balance is off. Many times when it is picked up, it flips upside down. And, it's pricey ($24) for a lunch box that doesn't hold up. This is definitely not an LL Bean-quality bag!
Response from L.L.BeanBy L.L.Bean Customer Satisfaction Team, February 18, 2016
We're so sorry for the experience you had with the handle on our Flip-Top Lunch Box. We have a 100% Satisfaction Guarantee and are glad to help you with a refund, or a replacement. Please email your information to llbean@llbean.com, or call us at 800-341-4341. Thank you for your feedback.
Overall rating
5/ 5
Bri03
fromBemus Point, NY
Perfect for kids lunches!
PostedFebruary 11, 2016
I bought this in September for my daughters school lunches and it works perfect! I use it with the Rubbermaid lunchblox and can still fit water bottle, applesauce, yogurt, banana, and granola bar on the sides. The lunchblox come with an ice pack to go in the middle and I also put an additional ice pack in the top of the lunch box. The food stays fresh and cool all day long so the lunch box is insulated well! It stills looks brand new and I will be ordering another next year when my youngest starts school.
I think this is a good bag depending on what and how much you are packing. I bought this at the beginning of the school year since I work in a school. I like the bag but find when I am packing the food for my lunch that I need to use specific containers to fit inside the bag. A square sandwich container I stand on its edge. For leftovers a rectangle container works the best. I have been able to make it work but feel limited how I actually pack the food. I usually put the drink in the top section. It keeps the food cold. I especially love the shoulder strap. Thinking about the getting the personal cooler and returning this one.
