ProsDurable, Great Value, Performing as Expected, nice hardwoodgood paint.
I gave the LLBean croquet set to my Granddaughter for her 11th birthday last Sunday. The entire family enjoyed playing several games together - what a great way to get outside on a beautiful Indiana fall day and away from the computers! Too bad, I ordered in the Fall - there were no stands available - but, I'll be back in the Spring with my stand order. Signed, Grandma Nancy
My complaint is the croquet stand. It is very poor quality. The wheels fell off several times until I went to hardware to get replacement bolts. The handle stripped. Then, it literally fell apart (into pieces) the other day when I took it out for the spring. I've been shopping at LL Bean for nearly 30 years, and this is the only item I can recall wanting to return (that said, I didn't actually return it because I couldn't track down a box to throw all the pieces into).
The croquet set is decent. I do agree the croquet balls nick easily, although my younger kids use them, and are not the most gentle. We've gotten plenty of enjoyment out of the set itself.
Response from L.L.BeanBy L.L.Bean Product Team, May 23, 2011
Thank you for sharing your comments. We're sorry for the trouble you've had. We'd like you to know that we've recently improved this stand, and we'd like to make sure you have the updated product. If you decide you'd like to return it, please call, and we'll arrange an exchange – or a complete refund – right away.
We want you to be happy with every L.L.Bean purchase, and you can always count on our 100% satisfaction guarantee when this is not the case. We'd also like you to know that quality remains a top priority at L.L.Bean. Again, thanks for taking time to post your review, and please accept our regrets for the inconvenience.
This item is a very poor value. I was very disappointed. After all my work of assembling it I didn't want to send it back so I am keeping it. Too much hassel to take apart to send it back. Wood seems sturdy but has ugly yellow stain splotches on it. There were pieces missing which were sent to me after I called. Holes in bottom for stakes to fit in are too small. One wheel nut did not fit right and the wheel fell off the first time we tried to use it. Definitely does not meet LLBean standards that I expect. Way overpriced for this kind of quality.
Also the balls from the original croquet set are a soft plastic that nicks like nothing else I have seen.
Response from L.L.BeanBy L.L.Bean Product Team, March 29, 2011
Thank you for sharing your comments. We're sorry for the trouble you've had with this stand. We're looking into these quality issues, and in the meantime, we'd like to help. If you decide you'd like to return the stand, please call and we can arrange an exchange or a complete refund right away.
We want you to be happy with every L.L.Bean purchase, and you can always count on our 100% satisfaction guarantee when this is not the case. We'd also like you to know that quality remains a top priority at L.L.Bean. Helpful feedback like yours is an important part of this commitment, and we appreciate the time you took to post your review. Please accept our regrets for the inconvenience.
Overall rating
1/ 5
Anonymous
fromwashington state
Gender:Female
How often do you shop at L.L.Bean?Occasionally
When did you purchase this item?Up to 1 Year
croquet set
PostedJuly 9, 2010
bought this croquet set and played 3 times 2 mallets spilt in 2 very unhappy with set. paid alot of money . we had a set that was under $35.00 lasted 6 years. recommend not to buy!!!
