We received 2 of these chairs as a wedding gift in July and were very excited, but it is only the beginning of September and they have already taken a beating from the weather. the finish seems to be wearing off, the screws are turning the wood black, and the wood appears to be cracking. I realize that they fold up, however they are heavy and it is simply not practical to store them when they're not in use. It seems to me that these chairs are intended to be used outside, however they are not built to withstand the elements. We do not live in an extreme weather climate, we have a few 90 degree days all summer and some rain showers. They are/were beautiful and look great in front of our house, but I'm afraid that they are not going to last very long. I know this is not the quality product that the gift-givers expected either.
Response from L.L.BeanBy L.L.Bean Product Team, September 12, 2012
We're sorry you're disappointed with these chairs – please know that we're looking into these issues. We'd also like you to know that we recommend protecting these chairs in inclement weather, and storing them under cover in the off season. After several seasons of exposure, these chairs may need refurbishing.
In the meantime, please give us a call so we can help arrange an exchange or provide a complete refund. We want you to be perfectly happy with everything you purchase or receive as a gift from L.L.Bean, and you can count on our 100% satisfaction guarantee when this is not the case.
Again, we're sorry for the inconvenience, and thank you for sharing your comments. Positive or negative, your feedback helps us continually improve our products, and we value it very much.
Overall rating
1/ 5
strogmore
fromsc
Gender:Male
How often do you shop at L.L.Bean?Frequently
When did you purchase this item?Over 2 Years
Not weather resistant
PostedSeptember 1, 2012
Prosnot performing as expecte
I purchased 4 dark green chairs about 3 years ago. All 4 are rotting out ( seats and back ). Water gets in around the screws and the wood starts to rot . They might be ok on a porch under a roof. LL Bean sent me some replacement parts but the chairs are too far gone to repair anymore. Don't buy these for continuous outside use where they are exposed to weather.
I don't write reviews just to complain, in fact I am reading other reviews because I'm about to purchase another one of the chairs. I just returned 1 out of 2 of the chairs I bought last year. I stored both inside during the winter, but nonetheless 1 white chair has already begun to chip paint everywhere. Llbean said it is not common, so I returned it and plan to purchase another. After reading all these 1 star reviews for the exact same problem, I am second guessing.
Chairs looked good for 1 season. After the 2nd season they had to be painted. Since then they have started falling apart. They are now going to the recycling yard...Terrible waste of money.
