I purchased this rug in 2009 based on description of "easy clean" and "durable." I am currently shopping for replacement rugs because this rug is impossible to clean! I have tried to spot clean and have had the rugs professionally cleaned. It only seems to make the rugs attract dirt more. The rugs are in minimum traffic areas and the rugs just look "grayed." I clean/vacuum weekly and I can't get dust/dirt out and the rugs just look dirty. I have the light color, but then I have light color rugs throughout my home and professional cleaning keeps them looking fresh - but not the LL Bean rugs!
Response from L.L.BeanBy L.L.Bean Product Team, October 23, 2012
We're sorry you're disappointed with this rug, and we'd like to help. Please give us a call so we can arrange an exchange or simply provide a complete refund. It's important to us that you're happy with every purchase from L.L.Bean, and we back everything we sell with our 100% satisfaction guarantee.
Again, we're sorry for the inconvenience, and we appreciate your comments. Thanks for sharing your feedback.
Overall rating
3/ 5
tgm42
fromPenllyn, PA
Gender:Male
How often do you shop at L.L.Bean?Frequently
OK
PostedAugust 22, 2012
Fits well in space; appears durable. However, though I have just received it, one hook of the rug has 'separated' from backing and 'fluffed out' - changing some- what the appearance of the rug. (Second one of these rugs I've obtained where this separation has occurred.)
Thick and soft underfoot. While the color looked yellow in the online pict., it is more sandy color with a tint of yellow. Still the perfect color for the room.
