The waterhog mat is just as it is described in the catalog. Does a great job cleaning boots, collecting water, and looking good in our newly remodelled cabin. I highly recommend this mat, and there is no better company to deal with than llbean. I had ordered this mat in dark brown, found after we received it that we didn't like the color in that particular room. LlBean customer service graciously guided us through the return process, paid for postage, and sent the mat we wanted in the new color that we requested. The lighter color works well in our room, and we are 100% satisfied, which is exactly what this outstanding company guarantees. We have dealt with llbean for many years and have always been pleased with their products and customer service.
I have owned this rug for about two years now. This rug is 3 feet wide by 46" in length. I cannot find these measurements on this rug so maybe that size was discontinued. I was so happy with it , until lately, now it is slipping around on my hardwood floor. I use this rug at the entryway. It no longer stays in place. I also own other waterhog rugs in the leaf pattern and they are holding up nicely. I'm guessing that since it gets more use than the other ones, it has lost it's adhering ability.I am very dissapointed in this rug as the price was quite high.
Response from L.L.BeanBy L.L.Bean Product Team, November 30, 2012
Thanks for sending your feedback. We're sorry you're disappointed with this mat. It's important to us that you're pleased with every L.L.Bean purchase, so please give us a call if you'd like to return it for a complete refund.
We'd also like you to know that we still offer a mat of this size. You can find it on our Web site by entering "TA240442" in the search box. The slipping that you mention may be caused by debris on the underside of the mat, so you might consider cleaning the bottom with soap and water.
Thanks again for sharing your comments, and don't hesitate to call if we can help further.
Overall rating
5/ 5
greenfarmer
fromDenver, CO
Gender:Female
How often do you shop at L.L.Bean?Occasionally
When did you purchase this item?Over 1 Year
Ideal for dog owners and gardeners.
PostedApril 15, 2012
ProsDurable, Great Value, Performing as Expected
When we refinished our hardwood floors two years ago, we put waterhog mats at all of our home's entryways, and they've greatly reduced the amount of dirt and water we, our dogs, and visitors track in. So far, none of them have shown any signs of wear or caused any damage to the floors they're protecting, like the discoloration and gummy residue created by some rubber-backed rugs.
I have this in front of a sliding door in our basement. I have it on carpet (so this may damage the fibers in the carpet (I don't know) but it sure saves the carpet from dirty paws of 2 big dogs! Its attractive too and serves its purpose. Very pleased.
